Terms of Service

These terms form an agreement between you and SYSTEMISE LIMITED (NZBN 9429046774125), 47 Oaklea Lane, RD 3, Hamilton 3283, New Zealand.

They apply to the Systemise web application, the Systemise mobile apps for iOS and Android, and this website — together, the Service.

By creating an account, or by using the Service, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and "you" means that business.

Systemise is job management software for trade and service businesses. It handles quoting, scheduling, contacts, job records, receipts, purchasing and invoicing, and can connect to accounting software you already use.

We may add, change or remove features over time. Where a change materially reduces functionality you rely on, we will give you reasonable notice.

You must provide accurate account information and keep it current. You are responsible for everything that happens under your account, including the actions of users you invite.

Keep your credentials secure. Tell us promptly at [email protected] if you believe an account has been compromised. You can revoke any device's session from within the app at any time.

If your business account has multiple users, the account holder controls who has access and what each user can see.

You own the data you put into Systemise. Your contacts, quotes, jobs, receipts, invoices and records remain yours.

You grant us only the licence we need to host, process, back up and display that data in order to run the Service for you, and to provide support when you ask for it.

We do not sell your data. We do not use your business data to train machine learning models. We do not use it for advertising.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

You can export your data at any time, and you should do so before cancelling — see "Cancellation, and getting your data out" below.

You agree not to:

• Break the law Use the Service unlawfully, or store unlawful material.
• Attack the Service Upload malware, or attempt to breach, probe or disrupt it or its security.
• Resell it Reverse engineer, resell, sublicense or white-label the Service without our written agreement.
• Scrape it Use automated means to extract data at a scale that degrades the Service for others.
• Hold data you should not Put personal information into Systemise that you have no lawful basis to hold.

That last point matters. Much of what you store in Systemise is personal information about your clients and staff. Under the Privacy Act 2020 you are the agency responsible for it, and you are responsible for collecting and using it lawfully.

Current plans and prices are on our pricing page. Prices are in New Zealand dollars and exclude GST, which is added where it applies.

Subscriptions are billed per user, in advance, on a recurring basis until cancelled. Payment is processed by Stripe; we never receive or store your full card number.

If a payment fails we will retry and notify you. If it remains unpaid we may suspend access until it is resolved. We will not delete your data because of a failed payment without warning you first.

We may change prices. We will give at least 30 days' notice before a price change affects you, and you may cancel before it takes effect.

We work to keep Systemise available and reliable, but we do not promise uninterrupted service. Maintenance, provider outages and faults happen.

Support is provided by email at [email protected] during New Zealand business hours. See our support page for what to include and expected response times.

We do not currently offer a contractual uptime guarantee or service credits. If that changes, we will say so here.

Systemise can connect to third-party services such as Xero. Those connections are optional and you control them.

When you connect one, you authorise us to exchange the relevant data with it. That service is governed by its own terms and privacy policy, not ours, and we are not responsible for what it does with the data or for changes it makes to its own service.

You may cancel at any time. Cancellation takes effect at the end of your current billing period, and we do not refund the unused part of a period unless the law requires it.

Export your records before you cancel. We delete account data 90 days after cancellation, as set out in the Privacy Policy. Once deleted we cannot recover it.

This matters because your record-keeping obligations outlive your Systemise account. New Zealand businesses must retain invoices, receipts and GST records for seven years under the Tax Administration Act 1994. That duty is yours, not ours. If you need help exporting, contact us before you cancel and we will help.

We may suspend or terminate an account that materially breaches these terms. Except where the breach is serious or unlawful, we will give you notice, a reasonable chance to put it right, and an opportunity to export your data.

If you are a consumer, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you rights that these terms do not limit or exclude. Nothing here reduces those rights.

Systemise is supplied for business use. Where you acquire the Service for the purposes of a business, and both parties are in trade, the parties agree that the Consumer Guarantees Act does not apply, as section 43(2) of that Act permits.

To the extent the law allows, and subject to your consumer rights above:

• No implied warranties The Service is provided as is, without warranties beyond those stated in these terms.
• No indirect loss We are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data where that loss is not caused by our breach.
• A cap Our total liability in any 12-month period is limited to the amount you paid us for the Service in that period.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Keep your own backups of anything critical. We back up the Service, but you should not rely on us as your only copy of records you are legally required to keep.

Systemise, its software, design, documentation and branding remain our property. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is current, and nothing more.

If you send us feedback or suggestions, we may use them to improve the Service without owing you anything for them.

We may update these terms. The date at the top of this page shows when they last changed.

For material changes we will give account holders at least 30 days' notice by email before they take effect. Continuing to use the Service after that means you accept the updated terms. If you do not accept them, you may cancel.

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute.

Before starting legal proceedings, both of us agree to first try to resolve the matter in good faith. Email [email protected] and we will do the same.